We are here to help! If you have questions about completing your order, you are on the right page as these are the questions most commonly asked by customers just like you. You may find the answer to your question below. If not, please contact us. Your question could help another customer!
Do I have to register to order?
No, you can check out as a "guest". You may want to register as it will make it easier to shop next time. All your information will be stored and ready for you. Also, you have the option of saving your credit card information or not, based on your comfort level. Rest assured your information is safe and secure on our site. TyH does and will not sell, share or rent any of your information.
What if I have a question about a product before I order?
Our online store is open 24/7. On each product page you will find Question about this Product? Simply click on the link to send us an email query. We'll respond on the next business day. You can also check out any questions other customers have asked in the Questions and Answers folder found under the product picture on that product's page.
How can I save my items for easy ordering?
Start a Wish List. Your favorite products will be there next time you order and you can include one or more of your wish list items. You'll find that option on each product page with a little heart next to it, Add to Wish List. You will need to login in to use this feature.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover and Amex. At this time we cannot accept checks via our online store.
Why did my credit card decline?
Check to make sure you have entered the card number, expiration date and security code correctly. Choose the type of card you are using (Visa, Mastercard, Discover, Amex) via the drop drown menu. We have a strong encryption and security code which requires that your billing address matches the address of the issuing credit card institution. If you have moved lately or not updated your address with your credit card company or are unsure what address they have for you, contact your card company directly. If you have followed these steps and your card still declines, contact your card company for the reason.
How do I cancel or change an order?
You are given the opportunity to review your order before placing it. Once you complete the order it is immediately sent to processing. You cannot change the order once it is sent. If you wish to cancel your order after it is placed you will need to contact us. If we can, we'll cancel your order before it shipped.
Can I add special instructions to my order?
Of course. There is a special box for including an order note or instructions before you check out. You may need delivery to a side door, to hold an order shipment for a certain date and so forth.
How do I track my order?
We do not have a tracking number feature in our current cart but are working on it. Since we ship via the U.S. Post Office and UPS, signing up for notifications of any packages sent to you is an option. You will need to visit www.usps.com and www.ups.com to register and give them permission to send you notices via text or email.
What if I receive a defective product?
We have strict quality control both for receiving stock and when we pack and ship orders. All products are inspected when packed but damage could occur in the shipping process. Please contact us within 3 days or receipt of your order for assistance.
How can I return a product?
We pride ourselves that we choose supplements that are bioavailable and thus agreeable to our customers so we have few returns. You have a 90 day guarantee on all TyH products because we want you to give the product a chance to help change your health. Additionally, we support our products with solid education so you have realistic expectations about how a supplement can benefit your health. If for any reason, you want to return a product, simply contact us for a return authorization code, giving us the reason for the return. We stand behind our guarantee and want to have happy customers.
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