SHIPPING
Whether you order one or several products, enjoy a flat fee shipping policy for regular ground service!
CHANGE OF NAME OR ADDRESS
Please let us know if your name or address changes by updating your account information online or email [email protected].
DAMAGES
Although we try to pack our products very carefully, occasionally damage may occur. Notify the UPS or mail carrier and our office immediately. Retain original shipping carton and packing receipts.
PRIVACY
To protect your privacy, we do not sell or share any of your information. Never have, never will. Promise.
- $5.95 Flat Fee per Order -- Continental U.S. Only.
- Orders will ship either UPS or USPS depending on weight.
- USPS includes First Class and Priority Mail.
- UPS cannot be delivered to a P.O. Box; please include your complete street address.
- Expedited Shipping is available upon request. Actual charges apply.
- Most orders ship same business day Monday through Friday if received by 2:00 p.m. Arizona time.
- Shipping time varies depending on class of service.
- USPS mail is typically 3-5 business days.
- UPS is 3-7 business days or less depending on distance
from Maine.
- Inclement weather may also affect delivery times.
- TyH currently does not ship outside the continental U.S.
CHANGE OF NAME OR ADDRESS
Please let us know if your name or address changes by updating your account information online or email [email protected].
DAMAGES
Although we try to pack our products very carefully, occasionally damage may occur. Notify the UPS or mail carrier and our office immediately. Retain original shipping carton and packing receipts.
PRIVACY
To protect your privacy, we do not sell or share any of your information. Never have, never will. Promise.
Shipping FAQs
What is your shipping fee?
We have a flat fee of $5.95 per order.
How do you ship?
We ship with the Postal Service (USPS) and United Parcel Service (UPS)
depending on the weight of the order and the destination. You can also get expedited shipping (overnight) for actual
shipping costs.
Do you have an auto-ship plan?
We do. Just let us know which products you'd like to receive and how often. Again, we put a personal touch by calling or emailing
you first to make sure you need more before we ship. That way, you still
are reminded to buy but can also choose not to ship on that particular
day.
How do I track my order?
If you have a valid email on file, you will automatically receive your tracking number when your order ships. Make sure to update your email in your customer account whenever you change it to continue to receive TyH shipping information.
Can I ship to others?
Sure. Just add his/her name and address in the shipping address fields. If the order is a gift, let us know if you prefer no packing slip with product prices listed. You can pt any additional order notes in the specially marked Order Notes area.
TyH 90 Day Guarantee
We guarantee your complete satisfaction with every purchase. If you are not satisfied for any reason, you may request an exchange or refund (less shipping) within 90 days of delivery. Please call or email one of our TyH Team members to notify us of the return. per below. instructions.
We guarantee your complete satisfaction with every purchase. If you are not satisfied for any reason, you may request an exchange or refund (less shipping) within 90 days of delivery. Please call or email one of our TyH Team members to notify us of the return. per below. instructions.
RETURNS
How do I return a product? Please email customerservice@e-tyh.com before sending any product back so we can help you with the process and give you an RMA (return merchandise authorization). We are not responsible for any products mailed back without notification and and RMA. Supplements must be returned in their
original containers. Shipping and handling arenot refundable.
Just so you know, we rarely get any TyH product back because TyH products are formulated to work if you know how to take them and which ones to take. That's where we come in. We'd be happy to help so get in touch.
TyH TEAM CONTACT
If
you have questions about our products, an order already placed or
inquiry about a refund, call 480-837-7590 or 800-801-1406, Monday through Friday, 12 noon to 5:00 p.m. Eastern Standard Time. Or email a TyH Team member at [email protected].
We look forward to serving you!
We look forward to serving you!
©TyH, Inc. (M. Squires)